MudahKing Privacy Policy — Player Personal Data Protection

1 Introduction

Mudahking values the privacy of every player on our platform. This Privacy Policy is provided to clearly explain how we collect, use, store, and protect your personal information when you interact with mudahking.onl and all related services.

We believe transparency is the foundation of trust. That is why we strive to explain every aspect of how your data is handled in plain, easy-to-understand language, free of confusing technical jargon. Our goal is to ensure you always know what happens to your information and that you always have control over it.

This Privacy Policy applies to all MudahKing users, including unregistered visitors, registered members, and users of the MudahKing mobile app on iOS and Android. It also covers any interactions with our customer support team via live chat, email, or Telegram.

2 Data We Collect

Mudahking only collects data that is strictly necessary to provide you with a safe, fair, and efficient service. Below are the categories of data we collect and their respective purposes:

2.1 Information You Provide Directly

• Full name as stated on your identity card or passport
• Identity card number (MyKad) or passport number for the KYC process
• An active email address for account communications
• Mobile phone number for two-factor authentication (2FA)
• Date of birth for age eligibility verification (18 years and above)
• Bank account details for processing deposits and withdrawals
• Residential address for verification and compliance purposes

2.2 Automatically Collected Data

• IP address and geolocation data (country/region) for regional verification
• Web browser type and device information used
• Gaming activity history and betting records
• Timestamps and dates of platform access
• Cookie and session token data for login management
• Financial transaction records within the platform

2.3 Data from Trusted Third Parties

In certain cases, MudahKing may receive data from payment service providers such as FPX, Touch 'n Go, and GrabPay to verify successful transactions. This data is used solely to complete your financial transactions and is not retained longer than necessary.

3 How We Use Your Data

Mudahking uses your personal data for specific and lawful purposes only. We do not use your data for any purpose other than those stated below without obtaining your consent beforehand.

• Account Management: Creating, verifying, and maintaining your mudahking account, including the KYC process and age verification.
• Transaction Processing: Processing deposits, withdrawal of wins, and other financial transactions related to your account.
• Platform Security: Detecting and preventing fraudulent activity, bot usage, duplicate accounts, and any suspicious behaviour.
• Customer Support: Responding to enquiries, resolving technical issues, and providing assistance related to your account.
• Legal Compliance: Fulfilling applicable legal obligations, including anti-money laundering (AML) requirements and reporting obligations.
• Experience Personalisation: Personalising content, promotions, and game recommendations based on your preferences and gaming history.
• Platform Communications: Sending transaction notifications, security updates, promotional information (where you have consented), and important policy changes.

4 Data Sharing with Third Parties

Mudahking does not sell, rent, or disclose your personal information to external parties for marketing purposes without your consent. However, under very limited circumstances, we may share your data with the following parties:

4.1 Appointed Service Providers

We work with trusted technical and operational service providers, including server infrastructure providers, licensed payment processors, and fraud detection software providers. All parties are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes agreed upon.

4.2 Legal Requirements

• Compliance with court orders or requests from legitimate authorities
• Reporting obligations to relevant regulatory authorities
• Investigation of criminal activity or financial fraud involving your account

4.3 Parties That Do Not Receive Your Data

• Advertiser networks or third-party marketing platforms
• Social media platforms for targeted advertising purposes
• Data brokers or commercial analytics companies
• Any party without a valid legal basis or legitimate operational need

5 Cookies and Tracking Technology

Mudahking uses cookies and similar tracking technologies to enhance your experience on our platform. Below is a detailed explanation of the cookies we use and their purposes:

5.1 Essential Cookies

These cookies are required for the platform's core functions and cannot be disabled. They include login session tokens, security cookies, and server load management cookies. Without these cookies, the mudahking platform cannot function properly.

5.2 Performance & Analytics Cookies

These cookies help us understand how players use the platform — which pages are visited most often, how long users stay on the platform, and where they encounter difficulties. This data is used in aggregate and anonymised form solely for platform improvement purposes.

5.3 Functional Cookies

These cookies store your preferences such as display language, account settings, and interface configurations you have selected. This allows mudahking to deliver a more personalised experience without requiring you to reset your preferences each time you log in.

6 User Rights Regarding Personal Data

As a mudahking user, you have clearly defined rights regarding your personal data. We fully respect these rights and provide easy mechanisms for you to exercise them.

• Right of Access: You have the right to request a copy of all personal data we hold on your account. Requests will be processed within 14 working days.
• Right to Rectification: If any of your personal information is inaccurate or out of date, you have the right to request an immediate correction. You may also update certain information directly through your account settings.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data. However, we may need to retain some data to fulfil active legal or contractual obligations.
• Right to Restrict Processing: You have the right to request that we restrict how we process your data under certain circumstances, such as while a dispute over data accuracy is being investigated.
• Right to Object: You may object to the processing of your data for specific purposes such as direct marketing, and we will honour that objection immediately.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider if you wish.

To exercise any of the above rights, please contact our privacy team via email [email protected] by stating the right you wish to exercise and your account information for identity verification.

7 Data Security Measures

Your data security is mudahking's top priority. We continuously invest in the latest security technologies and procedures to ensure your information is always protected.

7.1 Technical Security

• 256-bit SSL/TLS encryption for all data communications between client and server
• Encryption of sensitive data in the database using the AES-256 algorithm
• Multi-layered firewall system with 24/7 monitoring against cyber threats
• Two-factor authentication (2FA) is available for all user accounts
• Penetration testing conducted periodically by independent security experts
• Automatic data backups with tested disaster recovery procedures

7.2 Organisational Security

• Role-based access control — only designated staff have access to user data
• Mandatory cybersecurity training for all mudahking staff
• Binding confidentiality agreements for all staff and service providers
• A clear incident response procedure in the event of any data breach

8 Data Retention Period

Mudahking does not retain your personal data longer than necessary for the purposes stated in this policy or as required by applicable law.

• Active Account Data: Retained for as long as your account is active and for 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable accounting and tax legal requirements.
• KYC and Identity Verification Data: Retained for 5 years after account closure or the end of the business relationship.
• Support Communication Logs: Retained for 2 years for reference and service quality improvement.
• Session Cookie Data: Automatically deleted when your login session expires or you log out.
• Inactive Account: Account data inactive for 12 months will undergo a review and may be archived or deleted in accordance with established procedures.

9 Privacy Policy Amendments

Mudahking reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. We are committed to informing you of any material changes.

• Significant changes will be communicated via in-account notifications and your registered email at least 7 days before taking effect.
• The "Updated" date at the top of this page will always reflect the latest version of this policy.
• Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated policy.
• Previous versions of this policy are available upon request through our support team.

10 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the MudahKing privacy team is ready to assist.

• Privacy Email: [email protected]
• 24/7 Live Chat available at the bottom-right corner of the platform
• Official Telegram: @mudahking